How Nebulas Calendar sends reminders and communications to customers and staff

01

What changes for customers and staff

A timely reminder reduces the uncertainty of someone waiting for a confirmation and the risk of missing an appointment. Nebulas Calendar links notifications to event and participant data, so every communication arrives with the right information at the right time.

02

How notification sending works

Steps

1. The event collects linked customers, participants, products, notes and status.
2. The system uses this data to generate personalized notifications.
3. Channel, recipient, template and send time are configurable.
4. Available channels are email, WhatsApp and SMS, when enabled.
5. Confirmation follows the overlap and availability checks already verified.

03

What's needed before enabling reminders

Prerequisites

• Calendars configured for the staff or resources involved in appointments.
• Events with customers, participants, products and notes correctly linked.
• Communication channels enabled (email, WhatsApp, SMS).
• Message templates defined for recipient and occasion.

04

A hypothetical case: a professional office with weekly appointments

Hypothesis: an office uses Nebulas Calendar to manage recurring consultations. Each event links customer, staff member and case notes. The team sets up a WhatsApp reminder the day before and a confirmation email at booking time, using the templates set up for recipient and channel.

05

Useful checks before and after sending

• Check that working hours and configurable slots reflect real availability.
• Verify daily indicators and overlap checks before confirmation.
• Use text search and filters for calendars, records and status to locate events.
• Consult availability reports, history and audit trail to reconstruct changes.

06

What a team can configure with Nebulas Calendar

Each calendar can represent a staff member or a resource, and events link customers, participants, products, notes and status. Day, week, month and agenda views make the operational load readable, while configurable notifications by channel, recipient, template and send time support the experience of customers and staff.

07

Operational sequence for setting up reminders

Steps

1. Define calendars for each staff member or resource involved.
2. Link each event to customer, participants, products and notes.
3. Choose channel and recipient for each type of communication.
4. Set the message template and send time.
5. Verify with availability reports and history that everything is consistent.

08

Next step

Anyone managing customer appointments or internal shifts can start by mapping existing calendars and available communication channels, then link consistent notifications to each event.