With the latest Portal update, finance and account administrators gain direct, self-service control over workspace credit pools. They can create a new pool and see its current state confirmed immediately, set soft and hard spending caps with automatic validation that stops a soft cap from ever exceeding the hard cap, and place or release holds on available balances while the Portal requires clear business and release references for every transaction. Together these tools remove the guesswork from budget management, reduce the risk of overspending or untracked reservations, and give teams the confidence to manage credit allocations without waiting on manual intervention.

Manage Credit Pools, Caps, and Holds Without Leaving the Portal

Finance and billing teams can now handle the full lifecycle of a workspace's credit pool directly in the Portal: creating the pool, setting safe spending limits, and placing or releasing holds when funds need to be reserved. Every action is checked automatically, so configurations that could cause overspending or untraceable reservations are stopped before they happen.

  • Set a workspace's soft and hard credit caps, with the Portal automatically blocking any configuration where the soft cap would exceed the hard cap.
  • Place a hold on a workspace's credit pool to reserve funds for a pending charge, keeping the available balance accurate.
  • Release holds with a required business reference and release reference, so every reservation stays traceable from start to finish.
  • Create a new credit pool by giving it a name, with the Portal confirming its current state immediately.

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What changes for you

If you manage workspace budgets, you can now create a credit pool yourself, name it, and get instant confirmation of its state in the Portal. No more waiting for someone else to set it up before you can start tracking spend.

Setting caps is simpler and safer. Enter your soft and hard limits, and the Portal checks the numbers for you, blocking any setup where the soft cap would exceed the hard cap. That means one less thing to verify manually before you sign off on a workspace's spending rules.

When you need to reserve funds for a pending charge, you can place a hold on the credit pool and release it later. The Portal asks for a business reference and a release reference each time, so every hold has a clear paper trail that finance teams can rely on during reconciliation.

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Why it matters

Credit pools sit at the centre of how workspaces spend and stay within budget. Giving administrators direct, validated control over caps and holds means fewer errors, fewer emails back and forth to confirm a number, and faster turnaround when a workspace needs its limits adjusted.

For billing operations teams, mandatory references on every hold and release turn what used to be an informal process into something auditable. That matters when spend needs to be explained, reconciled, or reported on later.