01
What is needed to plan AI training
The AI Act requires providers and deployers to ensure, as far as possible, a sufficient level of AI literacy for their staff and for anyone operating the systems on their behalf.
Planning means mapping company roles, existing knowledge, and the context of use of each system, before defining training content.
02
What the regulation says
The Regulation defines a provider as anyone who develops or has developed an AI system and places it on the market, and a deployer as anyone who uses it under their own authority.
AI literacy is defined as the skills, knowledge and understanding that allow providers, deployers and affected persons to make an informed deployment of AI systems, with awareness of opportunities, risks and possible harms.
03
The operating procedure in five steps
Steps
- Identify for each AI system whether the company acts as provider, deployer, or both.
- List the staff and collaborators who operate or use the systems on the company's behalf.
- Assess for each person the technical knowledge, experience, education and training already held.
- Consider the context in which the system will be used and the people or groups it affects.
- Define differentiated training content based on these elements, not a single course for everyone.
04
A hypothetical case
Hypothesis: a company uses an AI system to route customer requests. In this case the company acts as a deployer.
The training path will distinguish the managers who configure the system, the operators who read its outputs, and those who decide on the more sensitive escalations, taking into account their different knowledge and experience.
05
Checks before launching the plan
- Each AI system in use is linked to a clear role: provider, deployer or both.
- For each role, who operates the system on the company's behalf has been recorded.
- The technical knowledge and experience of each person have been assessed, not assumed.
- The context of use and the people potentially involved have been considered in designing the content.
- The plan includes periodic updates, not a single session.
06
What management software can support
A software partner can help maintain a record of roles, trained people, and revise dates, making the path traceable over time.
This is a suggested operational choice, not an obligation arising from the software: the company remains responsible for defining roles, content and frequency of training in line with Article 4.
07
Frequently asked questions
Who must handle AI literacy? Providers and deployers, for their own staff and for those operating the systems on their behalf.
Must training be the same for everyone? No, it must be adapted to technical knowledge, experience, education and the context of use of each person.
What does the definition of AI literacy include? Skills, knowledge and understanding useful for informed deployment and awareness of opportunities and risks.
08
Next step
Start by mapping the AI systems already in use in your company and assigning each one the role of provider or deployer, as the basis for the literacy plan.
FAQ
Frequently asked questions
Who is required to ensure AI literacy?
Providers and deployers of AI systems, for their own staff and for anyone operating the systems on their behalf, under Article 4 of the Regulation.
Must training be identical for every employee?
No: it must be calibrated to each person's technical knowledge, experience, education and training, as well as the context of use of the system.
What distinguishes provider and deployer in the training plan?
The provider develops and places the system on the market; the deployer uses it under their own authority. Both roles require dedicated literacy paths.
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