Nebulas now lets merchants switch on automatic email notifications so customers are told the moment an order is partially or fully shipped, with clear, itemised emails showing what's on its way and what's still pending. Behind the scenes, staff use a new order fulfillment screen to check available and residual quantities line by line and confirm exactly what's being shipped before the notification goes out, with configurable aging thresholds to flag items that have sat unfulfilled too long. The notification feature and its customer-facing text are ready in English, Italian, and Spanish, so multilingual stores can offer the same clear communication to shoppers in their own language.

Automatic shipment notifications and a dedicated fulfillment screen

A new preference lets merchants automatically email customers when an order is partially or fully shipped, while fulfillment staff get a dedicated screen to confirm quantities and track what's still outstanding.

  • Turn on the "Notify customer on order fulfillment" preference to have customers emailed automatically whenever an order ships, in part or in full.
  • Customers see clear subject lines - "Order #{0} partially shipped" or "Order #{0} shipped" - along with a breakdown of items shipped now and items still pending.
  • Staff confirm exactly what's going out, line by line, using a fulfillment detail view that shows available and residual quantities for each product.
  • Set your own aging and stale thresholds, in days, so unfulfilled items get flagged before they become a problem.
  • Notification emails and the feature's interface text are available in English, Italian, and Spanish, ready for multilingual storefronts.

01

What changes for you

If you run store operations, you no longer need to field "where's my order" enquiries by hand: switch on automatic notifications and customers hear from you the moment anything leaves the warehouse, with a clear distinction between partial and full shipments.

If you work in fulfillment, the new detail screen gives you an immediate view of available and residual quantities for every order line, so you confirm exactly what to ship and keep track of what's outstanding, with configurable thresholds flagging items that have been waiting too long.

02

Why it matters

Partial shipments are common, especially on larger orders, and customers need to know for certain what has shipped and what's still pending. The new emails clearly distinguish between partial and full shipments, giving customers this information without needing to ask the store. At the same time, the dedicated fulfillment screen lets staff confirm quantities precisely, line by line, with configurable thresholds that flag items left unfulfilled for too long.