Finance and accounts-receivable teams can now build a genuine escalation ladder for payment reminders, setting a minimum amount and a minimum number of days since the last reminder for each level per customer, choosing exactly which overdue documents to include while seeing the oldest due date and days overdue before sending, adding a custom message, applying an awaiting-payment tag, and sending the reminder email directly from the same screen, with clear inline validation catching invalid amounts or day counts before anything goes out; because the whole interface, including labels and validation messages, also works in Spanish, French, and Italian, teams managing customers across those markets can run the same process in the language that fits, without translating anything by hand.

Escalating reminders, tailored to every customer

Payment reminder configuration is now organised by customer and by escalation level. You can set a minimum amount below which no reminder is sent, and a minimum number of days since the last reminder, so the same customer isn't chased twice in quick succession. Before sending, you see exactly which overdue documents are involved, the oldest due date, and how many days the payment is overdue, so the decision on what to include is based on real numbers rather than guesswork. You can add a message tailored to the customer, apply an awaiting-payment tag, and send the reminder email without leaving the screen. If a minimum amount or day count is entered incorrectly, the system flags it immediately with a clear message, rather than letting the mistake surface only after sending. The entire interface, including field labels and validation messages, is also available in Spanish, French, and Italian, so teams working with customers in those markets can use the tool in the language that suits them without losing any functionality.

  • Reminder rules configurable per customer and per escalation level, with a minimum amount and days since the last reminder
  • Selection of which overdue documents to include, with the oldest due date and days overdue shown before sending
  • Custom message, awaiting-payment tag, and email sending all handled from the same screen
  • Clear inline validation for invalid minimum amounts or day counts, caught before sending
  • Full interface, including all labels and error messages, available in Spanish, French, and Italian

01

What changes for you

If you run collections, you can now build a real reminder ladder: a soft first notice for small amounts and short delays, and a firmer one as the amount or the wait grows, without setting everything up manually each time.

Before you hit send, you always see the real picture: which invoices are overdue, since when, and for what total amount, so the message you write is relevant rather than generic.

If you work with customers in Spain, France, or Italian-speaking markets, you can use the same tool without translating anything by hand: labels and error messages follow the language you choose.

02

Why it matters

A reminder that's too generic, or sent at the wrong moment, risks irritating a good customer or being ignored by someone who is genuinely behind. Being able to tune the minimum amount and timing per level means the right message reaches the right customer at the right time.

Immediate validation on amounts and day counts prevents configuration mistakes that would otherwise only surface after sending, when it's too late to correct them.

Having the same workflow in multiple languages removes a practical barrier for teams managing international customers, without needing parallel processes or improvised translations.