This release helps two everyday tasks go more smoothly: when configuring analytics reports, users now get an immediate 'Invalid table' message and a prompt to pick a compatible dataset field, so misconfigured reports get caught and corrected on the spot rather than failing silently; and in the portal, IT administrators can review a detailed backup summary covering file name, storage used, file size, and last modified date, while anyone with an open support request can track its progress through defined statuses (Open, Investigating, Ready for knowledge, Resolved and verified, Dismissed) and priority levels (Low, Normal, High, Urgent) without needing to ask for an update.

Report configuration without the guesswork

Anyone building an analytics report now gets clear, immediate feedback if a table or field selection won't work, making it faster to reach a valid, working report.

  • See an 'Invalid table' message right away if you select a table that isn't supported for the report you're building.
  • Get prompted to choose a compatible dataset field, so the report setup guides you toward a working configuration instead of leaving the error unexplained.

Backup visibility and support ticket tracking, in one place

The portal now gives you two new ways to stay informed: a clear summary of your backup files, and a transparent view of where each support request stands.

  • View a backup summary showing file name, storage used, file size, and last modified date, all in one place in the portal.
  • Track support requests through five statuses: Open, Investigating, Ready for knowledge, Resolved and verified, and Dismissed.
  • See the priority level assigned to each request: Low, Normal, High, or Urgent.

01

What changes for you

If you build analytics reports, you no longer have to guess why a configuration isn't working. The portal now flags invalid tables immediately and points you toward a compatible field, so you get to a working report faster.

If you manage backups or have an open support request, you now have direct visibility without needing to check in manually. Backup details are laid out clearly, and every ticket shows its current status and priority at a glance.

02

Why it matters

Catching invalid report configurations early means less time troubleshooting and more confidence in the reports your team relies on for decisions.

Clear backup details and ticket tracking reduce operational uncertainty. You always know what's been backed up and where a request stands, which makes it easier to plan around deadlines and commitments.