Terms of Service

1. Provider information

2. Definitions

• “Nebulas” or “Service”: the cloud ERP software and related services supplied by BETA Technologies SRL.
• “Provider”, “we”, “us” or “our”: BETA Technologies SRL.
• “Customer”: the business, professional or organisation purchasing, subscribing to or authorised to use the Service.
• “User”: an individual authorised by the Customer.
• “Customer Data”: information and content entered, generated or transmitted by or for the Customer.
• “Order Form”: an accepted quotation, proposal, subscription order or other commercial document.
• “Third-Party Service”: a service supplied by another party, including Google services.

3. Scope and acceptance

The agreement consists of these Terms, the applicable Order Form, Privacy Policy, Data Processing Agreement and additional written terms accepted by both parties. A person accepting for a Customer confirms authority to bind it.

Nebulas is intended for business and professional use and is not a consumer service unless agreed in writing. By accessing or using it, the Customer confirms that these Terms have been read, understood and accepted.

4. Description of the Service

Nebulas may provide customer and supplier management; quotations, orders, contracts and workflows; invoicing, payments and accounting information; products, price lists and inventory; documents and communications; appointments and tasks; Google integrations; and other modules described in the Order Form.

Available functions depend on the purchased plan, configuration, licences and enabled integrations.

5. Accounts and authorised users

• The Customer must provide accurate account and billing data, appoint administrators and Users, assign appropriate permissions and secure credentials and devices.
• The Customer must disable unauthorised accounts promptly and is responsible for account activity except to the extent caused by the Provider’s breach.
• Accounts are personal unless shared or service accounts are expressly supported. Suspected compromise or unauthorised access must be reported promptly.

6. Google integrations

Users may connect Google accounts after granting permissions on Google’s authorisation screen. The Customer must ensure Users are authorised to connect those accounts.

Google account and API data is used only for requested functions described in the Privacy Policy. Depending on permissions, Nebulas may read, create, modify, send, synchronise or delete messages, files, folders, calendars or events. It does not receive or store Google passwords.

Permissions may be revoked through Nebulas, Google settings or support. Revocation or Google service changes may interrupt connected features and do not automatically delete imported business records that must be retained.

7. Customer Data

The Customer retains its rights in Customer Data and grants the Provider a limited, non-exclusive right to host, copy, transmit, process and back it up only to provide, secure, support and maintain the Service or comply with law.

The Customer is responsible for legality, accuracy, quality and relevance and for all necessary rights, notices, consents and legal bases. It must apply least-privilege permissions.

Export functions and charges depend on the plan or Order Form. After termination, export may be requested within the agreed period or, if none is stated, 30 days. Data may then be deleted or anonymised subject to legal retention, backup rotation and agreed return procedures.

8. Data protection and confidentiality

Each party must comply with applicable data protection law. Processing on behalf of the Customer is governed by the Article 28 GDPR Data Processing Agreement. Account, usage, security and integration processing is described in the Privacy Policy.

Each party must protect the other’s confidential information with reasonable care and use it only for the agreement. This does not cover information lawfully public, already known without restriction, independently developed or lawfully received from a third party.

9. Acceptable use

• Do not use the Service unlawfully, fraudulently or in breach of third-party rights.
• Do not upload malware, seek unauthorised access, bypass controls or impair infrastructure.
• Do not test vulnerabilities without written permission or reverse engineer except where law prohibits that restriction.
• Do not resell or sublicense without authorisation or send spam, phishing or unlawful communications.
• Do not use Google data inconsistently with granted permissions or Google policies.

10. Subscription, fees and payment

Fees, billing, licences, limits, payment terms and duration are stated in the Order Form. Unless otherwise stated, fees exclude VAT, invoices are due by their stated date, fees are non-refundable except by law or agreement, and added users, storage, support, modules, integrations or usage may cost extra.

Late payment may lead to lawful interest, recovery costs or suspension. Renewal pricing may change with reasonable advance notice unless the Order Form says otherwise.

11. Term and renewal

The agreement begins on the Order Form effective date or first access. Initial term, renewal and notice periods are in the Order Form. If automatic renewal applies, renewal occurs for the stated period unless timely notice is given.

12. Availability, maintenance and support

The Provider uses commercially reasonable efforts to keep the Service available and secure but does not guarantee uninterrupted or error-free operation.

Downtime may result from maintenance, security response, telecommunications, cloud or third-party failures, Customer systems or events beyond reasonable control. Service levels, support hours, backup or continuity commitments apply only when written in an Order Form or SLA.

13. Changes to the Service

The Provider may update the Service for security, performance, usability, compliance or functionality and may change features dependent on external services. For a material reduction in a paid core function, reasonable notice and an alternative, migration path or contractual remedy will be sought where practicable.

14. Third-Party Services

Nebulas may interoperate with Google, cloud, electronic invoicing, payment and communications services governed by their own terms. The Provider is not responsible for third-party changes or outages unless responsibility cannot legally be excluded or was expressly accepted in writing.

15. Intellectual property

The Provider and licensors retain all rights in Nebulas software, architecture, interfaces, workflows, designs, documentation, marks, databases, know-how and improvements.

While fees are paid and the agreement is followed, the Customer receives a limited, non-exclusive, non-transferable and non-sublicensable right to use the Service internally during the term. Feedback may be used if it does not identify the Customer or expose confidential information.

16. Beta and experimental features

Beta, preview, experimental or early-access functions may be incomplete, changed or withdrawn. Unless agreed otherwise, they have no service-level commitment and must not be the sole basis of critical processes.

17. Warranties and disclaimers

The Provider supplies the Service with reasonable professional care and substantially in line with documentation and the Order Form. Otherwise, to the maximum extent permitted by law, it is provided “as is” and “as available”.

The Provider does not promise uninterrupted or universally compatible operation, immediate correction of all defects, fulfilment of undocumented requirements, accuracy of third-party or Customer data, or continued availability of Third-Party Services. Nebulas does not replace legal, tax, accounting or professional advice.

18. Limitation of liability

Nothing excludes liability that cannot legally be excluded, including wilful misconduct or gross negligence where applicable.

Subject to that rule and the Order Form, neither party is liable for indirect, consequential or punitive loss or lost profit, revenue, opportunity, goodwill or savings. The Provider is not liable for Customer instructions, unauthorised Users, inaccurate data, unsupported configurations or Third-Party Services.

Aggregate Provider liability in a 12-month period is limited to fees paid or payable for the affected Service in the preceding 12 months, only to the extent permitted by law.

19. Indemnification

The Customer will defend and indemnify the Provider against third-party claims caused by unlawful Customer Data, prohibited use, Customer-supplied infringement or use contrary to the agreement, except to the extent caused by the Provider. The Provider will notify the Customer and allow reasonable control of the defence while retaining the right to participate.

20. Suspension

Access may be suspended where reasonably necessary for a security threat, suspected unauthorised access, prevention of harm, unlawful use, legal compliance, material non-payment after notice, or protection of integrity and availability. Where practicable, notice is given and suspension is limited in scope and time.

21. Termination

Either party may terminate as stated in the Order Form, for an unremedied material breach after the agreed or 30-day notice period, immediately for insolvency, cessation or an irremediable breach, or where performance would violate law.

On termination, use rights end. Accrued payment and provisions intended to survive—including confidentiality, intellectual property, liability, data return, law and disputes—remain effective.

22. Force majeure

Neither party is liable for delay or failure caused beyond reasonable control, including disasters, war, unrest, epidemics, government action, utility or provider failures, labour disputes, exceptional cyberattacks or interruption of essential third-party services. Reasonable mitigation is required.

23. Communications and notices

Operational messages may use Nebulas, the support portal or registered email. Formal notices use the method in the Order Form, including certified email (PEC) where applicable. The Customer must keep contact and billing data current.

24. Changes to these Terms

Terms may be updated for changes in law, security, the Service or business practices. Material changes to active paid subscriptions receive reasonable advance notice. Continued use after the effective date is acceptance where permitted; otherwise applicable termination rights may be exercised.

25. Assignment and subcontracting

The Customer may not assign without written consent except with a merger or substantial business transfer to a non-competitor that assumes the obligations. The Provider may use subcontractors and remains responsible as required by contract and law.

26. Entire agreement, severability and waiver

The agreement supersedes prior proposals and discussions on the Service without affecting fraudulent misrepresentation liability. Invalid provisions are limited or replaced as little as necessary; the rest remain effective. Delay in exercising a right is not a waiver.

27. Governing law and jurisdiction

Unless the Order Form says otherwise, Italian law governs. For business and professional Customers, the courts of Sassari, Italy have exclusive jurisdiction, subject to mandatory rules that cannot be excluded.

28. Contact